Saturday, January 16, 2010

The infinite possibilities of online sustainability reporting

Online sustainability reporting is evolving rapidly. No longer does  the plain ole downloadable PDF represent the state-of-the-art of transparent presentation of sustainability performance. No longer must we wait it out for the last megabyte to appear on our screen and we can start to read the CEO statement with glee (see Wainwright Bank's 2008 13 MB download report) . These days, we should expect to be enticed, attracted and engaged by more attractive presentation of metrics and people telling their sustainability stories. We are offered different ways to control the data such as DIY report builders (see Philips report for 2008) or nice ebooks to read as we curl up in an armchair with our laptops (see Deutsche Bank 2008 report or the spectacular SeventhGeneration 2008 report). We can see videos of Company Managers telling it as it is (hear Gap Inc CEO walk his talk in the 2008 Report), see a range of podcasts (see Bayer 2008),  or even take a tour on an interactive map to the hub of csr activitiy that the Company is engaged in at a specific location (see Cisco 2009 Report).  Some Companies offer only a summary report as a dowload (see Unilever 2008) whilst others offer a regular array of local  or localized reports (see Vodafone and Telefonicaor alternative language versions (See Fedex 2008) . Some Companies do more than just report on CSR, they move towards engagement and interaction using blogs (see the Intel CSR blog) or fully-fledged websites to host genuine dialogue ( see Voices of Challenge by Timberland on their 2007-2008 Report) or interactive polls so that we can demonstrate we are still awake as we read (see Adidas 2008 Report) (Adidas even asked the verrrrrrrrrry risky poll question "Are Sustainability Reports useful ?" and to date 85% of the responders said YES!! (Hah! Vindicated at last!I hope it wasn't just the report writer and consultant who voted!). Some reporters ask for feedback  (BMW 2008 Report ) and some make it worth your while by offering a PRIZE for providing feedback (see Beiersdorf 2008, who also got really caught up in the online sustainabilty fever and urge you to take their Sustainability Quiz - oops, no prizes for winning that - wonder why?!) )., who we partner with on reporting, as they are the leading online reporting technology and presentation specialists in Europe, produce magnificent interactive charts that you can sit playing around with forever (see Royal Dutch Shell 2008).

There have been some reviews of online report presentation - by Radley Yeldar in April 2009,  in July 2009, and more recently by AltaTerra Research in a report called "Greening the Company Website: A new Era in Sustainability Reporting" . This last review covers more than just presentation - it provides an evaluation of the substance, accessibility and navigation capabilities of 60 leading Companies and their online reports (though the focus is mainly on environmental information). Timberland scored highest, with a group of others including Alcoa, BASF, Centrica, Kingfisher, TNT and BT coming up close behind. Not surprisingly, perhaps, the highest scoring attributes for online presentation was navigationability (my new word for 2010) , whilst the provision of data substance and timeliness scored lowest. The research also reviews the degree of assurance of online data (something we have tended to expect only from printed reports). Another interesting insight from this research is that the Companies who tend to rank high in other sustainability indices are not necessarily the ones who present their reports best online. This is not dissimilar to what we found last year when we produced the Transparency Index - an evaluation of the sustainability transparency of the leading Companies quoted on the Tel Aviv Stock Exchange.

So, what this all about? What's the deal with reporting formats and online creativity? Does this really make a Company more sustainable? Do all these formats really make reading reports easier, better, orgasmic? What are the factors that lead us to select a certain format over another format? And what does the Reporting Blog like to see? 

Well, it's all about which wall your ladder is standing against, to paraphrase the Seven Habits guru, Dr Stephen Covey. It's wonderful to have a magnificently navigable report, but if my ladder is against a wall that requires data (positive and less positive), on time, in context and with appropriate commentary, then the most creative online extravaganza won't be effective for me, even if I climb to the top rung.

As far as online is concerned, I want to see the material issues prominently presented, and I want to navigate the website seamlessly without having to open up link after link in new windows that ultimately crash my mind, not to mention my PC. I want data against the most important indicators, GRI or otherwise. I want the ability to ask questions and provide feedback ... and get answers, not just push a questionnaire into a black hole (as I did with the Avon Report some time ago and never got any form of acknowledgement or response). I want to be able to download something, perhaps just a summary, so that I can use the report as a reference without being online, or so that I can annotate and bookmark the PDF, one of my numerous report-reading habits. I would be happy to engage in open dialogue provided I can see the dialogue of others as well, which is a true tribute to transparency and bold engagement - but I would also like to see Company employees engaging in this dialogue with external readers - no one I know does really well  yet (I think Intel is the closest).

In other words (well, in the same words, but shorter), I want to see online reporting leading us to a level of true substantive material transparent reporting, and true engagement and dialogue. Online  presentation is a TOOL to help achieve this, not an objective in itself. Professional presentation can undoubledly attract readership and make the report more palatable, even attractive, but let's not forget that the horse pulls the cart and the wall holds up the ladder.  Haha. I was tempted to write : The Monkey rules the Chunky, but i thought that might be a bit obscure for all of  you who are vanilla-only consumers.

 elaine cohen is the joint CEO of BeyondBusiness, a leading reporting and social-environmental consulting firm based in Israel. Visit our website at:


Susan McPherson said...

Well said, Elaine! Thank you for contributions to our knowledge in this industry!

elaine said...

Thanks for taking the time to make a comment, Susan. Glad if this blog is of service to you and others.
warm regards, elaine

James Farrar said...

at the risk of modesty I think SAP is a worthy addition to the list of companies trying to change the game :

Tom Snell said...

Really great blog post Elaine. What are your thoughts on Starbucks' online reporting? I always felt it was pretty good, and enjoy the ability to customize:

elaine said...

hello James, thank you so much for reading and for your comment. The SAP online report certainly contains some spectacular technology and innovative elements such as interactive graphs, an excellent materiality matrix, the sustainability roadmap, the online dialogue and the survey results which show all feedback received in a transparent way. Thanks for mentioning the SAP report, I hope this format has helped SAP in generating internal as well as external dialogue around the report and sustainability issues, warm regards, elaine

elaine said...

hi Tom, thank you too for reading and commenting. Yes, Starbucks online report presentation is very well throught out. They have the DIY report builder, nicely formated GRI Index, Quick Links feature and more. The report invites reader participation with the Speak Up and Take Action features. Thanks for mentioning the Startbucks report.

Last year over 3,500 reports were issued and whilst i have read or viewed most of them (! )feels like :) ), There is a limit to how many I can mention in each Blog post. So other good examples such as Starbucks or SAP as mentioned by James are very helpful to me to know what others are finding attractive or useful.

Thanks again, elaine

Unknown said...

Hi Elaine!

Thanks for this great blog post and the mention!

As a principle I think a good online report should not just replicate the printed content but add value by using typical online technologies. Starbuchks, SAP, Bayer or Shell are good examples. I would also like to draw some attention on "create your own report" we do for our clients. It brings together parts of the report that belong to a certain subject and offers new navigation on the left. E.g. the new Report of EnBW (currently just in german, english to be released this week)

On our homepage we offer a free benchmark tool to rate online reports

By answering about 30 questions on usability your strength/weakness profile is generated as PDF and send to your Email.


Mehrdad Nazari said...

Hi Elaine,
Matching the formats with the more on-line savvy and demanding readers are probably some of the drivers of the shift to on-line reporting. However, in the Canadian context, some of my course participants from crown corporations (state owned companies operating) mentioned that they need to have 'something physical' to plant on the desk of a minister and/or show during a press conference etc, which is driving their choice of hard copy format (perhaps in addition to online). I guess this shows priority audience/reporting driver...

There are also concerns by report assurers when there is flexibility of assembling and ability to update or provide responses to individuals. For the latter, there may be some concerns about providing information (to one party without making the same information available to all other parties. Is CSR market sensitive information...?

elaine said...

Hi thomas: I agree that online technology can give great additional value that printed or PDF formats cannot achieve.

Mehrdad: Yes I agree. Few Companies are reluctant to entirely forego the convenience of some sort of printed report.

Thank you both for reading and commenting, Best regards, elaine

Nathan Schock said...


I can't add anything to what you said but I simply had to let you know that it was an excellent post. Keep up the good blogging!

elaine said...

Nathan, thank you so much, appreciate your warm words. I'll do my best to keep on blogging !! warm regards, elaine

Marcus Chung said...

All great points, Elaine. I'd add that, at least in my experience, one goal of offering an online report is to engage new readers.

Our most recent report includes video "voices", which we hope someone might spend a minute or two watching, even if they read nothing else!

elaine said...

hi Marcus, thanks for reading and for your reference to the McKesson report and the voices section, which is a great way of bringing your people and your corporate citizenship closer to readers. For those who are interested the link is :

I think it makes a big difference to hear the CEO talking about the company's commitments, and also see others do the same.
best regards, elaine

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