Showing posts with label pharma. Show all posts
Showing posts with label pharma. Show all posts

Friday, October 31, 2014

GSK, Riga, reporting and ice cream

We were delighted to work once again this year with GSK Latvia on the development of the company's second Corporate Responsibility Report for 2013. The report is the local story of this GSK subsidiary which is making a big impact in a small country with a modest team of just 46 people. The commitment to local transparency and engagement is fantastic. The look and feel of the report aligns with the global GSK report design and structure. GSK Latvia applies global policies and approaches of its parent company including GSK's strong stand on ethics, sales team incentives based on behaviors rather than sales volumes, cessation of payments to physicians for speaking engagements or conference attendance, transparent research practices, investment in employee development and positive environmental practices. However, alongside confirming the way these practices are implemented in Latvia, the content of GSK Latvia's report is finely tailored to the activities and expectations of local patients, healthcare system and team.


Many companies don't make the effort  to report at local level. A global report, covering headlines of global activity, is generally regarded by most of the major multinational corporations as being enough. Big tick. Done that. Report published. At local level, however, the report comes alive. It speaks to local stakeholders about the things that affect their local lives. A recent post from Revital Bitan at Intel (where I contributed some insights) speaks about the importance to Intel in Israel of local reporting and the value it brings. the post is entitled: In CSR Reporting - everything is local!   

Back to Latvia and a report which is full of local people and local flavor. Hear from many GSK Latvian staff and from many local GSK Latvia partners and stakeholders in a report which showcases the incredible energy and commitment of this compact team. For example:

Patient Advocacy: GSK Latvia supports a range of local organizations such as the Asthma and Allergy Society, the Pulmonary Hypertension Society, HIV groups, the Rheumatics society, and the Association of Disabled Women and more. Several leaders of these organizations report how GSK's engagement helps them advance their activities and support patients who need far more than the state healthcare system is able to offer. 

Leading sustainability in Latvia: GSK Latvia is the first and only pharma company to have been honored in Latvia's Sustainability Index for 2013. The Index recognizes advanced sustainability strategy, management and practice and sets the standard for companies in Latvia. 


Funding local causes and volunteering in the community: Even a company of less than 50 people can make an impact. And that's what GSK Latvia sets out to do with its local flagship programs - Mission Possible (an initiative that helps drive quality leadership in education through support for teachers and school principals) and the Small Grants Programme (which awards up to Eur 700 per project for locally relevant initiatives - 9 initiatives have been supported in the last two years) as well as participating in the GSK global volunteering effort under the umbrella of Orange Day. It amazes me how such a small and very busy team manages to do so much. 



Family friendly: On the inside, GSK Latvia has achieved Family Friendly status as recognized by the Ministry of Welfare in the Latvian Government. GSK Latvia is the first local pharma company to achieve this status. In a team where 50% of managers are women, including the General Manager, this is not a trivial matter. Family friendly means that both men and women can enjoy an inclusive culture and equal opportunity at work. 

Supporting healthcare policy: GSK's Latvia's involvement in local healthcare infrastructure and development is important to help patients in Latvia gain access to the best options and the best healthcare treatment. GSK Latvia supports The Foreign Investors Council in Latvia (FICIL) - an organization that brings together the largest companies from various countries and sectors that have made significant investments in Latvia. With a place on the Board of FICIL, GSK Latvia drives home the message that an investment in healthcare is an investment in the economy. Lack of access to healthcare limits economic growth. GSK Latvia has been instrumental in ensuring healthcare issues have a place on the FICIL agenda and are included in FICIL's annual report, a recent new addition.

Ice cream in Latvia: Ok, you're right, this is not part of the GSK Latvia report. But how can I talk about a report without mentioning ice cream? So if you are in Riga, then Skrīveri Home-made Ice Cream seems to me to be the place to go. 100% natural ice cream with all-natural flavors. First stop next trip.

In the meantime, read the report, give feedback! 


elaine cohen, CSR consultant, Sustainability Reporter, HR Professional, Ice Cream Addict. Author of Understanding G4: the Concise guide to Next Generation Sustainability Reporting  AND  Sustainability Reporting for SMEs: Competitive Advantage Through Transparency AND CSR for HR: A necessary partnership for advancing responsible business practices . Contact me via Twitter (@elainecohen)  or via my business website www.b-yond.biz   (Beyond Business Ltd, an inspired CSR consulting and Sustainability Reporting firm).  Check out our G4 Report Expert Analysis Service - for published G4 reports or pre-publication - write to Elaine at info@b-yond.biz to help make your G4 reporting  even better.   

Thursday, December 5, 2013

A new G4 Report all about TRUST

I was just reading a post from the indefatigable Barbara Kimmel Brooks who is the key mover and shaker behind Trust in America TM, an organization that is leading some truly inspiring work in the area of building and educating about trust in business. The post is called The Hard Costs of Low Trust. It provides some startling statistics about the ways in which lack of trust can be so very costly to a business, as well as the opportunity for profitable growth that high trust can bring. 

The reason the post by Barbara Kimmel Brooks resonated so specifically with me is that, today, GSK Romania launches its second corporate responsibility report covering its business in 2012, and the title is "Valuing your Trust". 



This is the same title as the first report of GSK Romania, published last year. GSK Romania is my client and I supported the writing of the first report and of this current one. In preparation for the 2012 report, I asked the GM of GSK Romania, Pascal Prigent, if we should change the title and use another theme more relevant to the current GSK activities and recent sustainability performance in Romania. "No", he said. "Trust is something that last longer than a year or the life of one report. It's just as important a message this year as it was last year. People change, our market circumstances change, our business objectives may change, but valuing the trust of our stakeholders here in Romania is part of the way we do business. In fact, it's absolutely critical for doing business. I think retaining the title this year continues to reinforce the relevance of trust". So, Valuing your Trust won the day. 

In fact, as I have come to know GSK in Romania, I can appreciate both the ways in which the company works in order to engender trust, as well as the necessity of doing so in the healthcare climate in Romania. Romania has some of the most critical healthcare challenges in all of Europe including the highest infant mortality rate and some of the highest rates of chronic disease in Europe. Even a simple thing such as oral health, improved by daily brushing of your teeth, is not widespread in some parts of Romania, due to lack of education and awareness.

A company such as GSK may have important global priorities addressing some of the world's most serious healthcare challenges (GSK is the best performing company in the Access to Medicine Index 2012), but the local challenges faced by the Romanian subsidiary are no less important, and yes, even in Europe, there is much to be done. The challenge is not about selling more drugs. The challenge is to help support the healthcare infrastructure, so that the people get healthier, live better, and build a strong economy in which healthcare has a respected place. Enhancing access to the medicines that people need in an equitable, service-oriented healthcare system strengthens the economy as well as the people. GSK's local engagement in Romania is about continuing to build trust in a positive way with all local stakeholders in order to be able to continue contributing to this shared objective. If that happens, GSK Romania will gain a positive outcome: better business. The focus is on patients. Invest in them and everyone benefits. Everyone I have spoken to in GSK Romania – that's all the senior management and tens of managers in their teams – have a passion for this higher purpose. They both value trust and understand the value of trust. 

GSK Romania employs around 1,000 people in Romania, in pharma and consumer health businesses, supported by a GSK distribution company, Europharm Distribution, and a manufacturing plant in Brasov. GSK Romania launched this second report with the objective of transparently disclosing its material sustainability performance in 2012. It's a G4 CORE level report, one of the first in the world –I count less than 15 published G4 CORE level reports to date.

The report was written to align with GSK's global reporting (see GSK plc's global report for 2012 here) and is structured accordingly into four main narrative sections: Health for all, Our behavior, Our People, Our Planet, and supplemented by sections on the state of healthcare in Romania, governance and stakeholder engagement.

As part of the materiality process, we held, in Bucharest, for the first time, I believe, in Romania, a stakeholder engagement round table dialogue, to which several healthcare experts representing government, NGOs, community partners, media and more were invited for open discussions about what's important to them and their expectations of GSK Romania. Although my Romanian is not what it could be (I haven't even learned the Romania for "ice-cream" yet!), I was able to participate a little and also observe passionate discussions and hear summaries in English. Both participants and the GSK participating managers (who agreed to this process not without some trepidation) agree that this had been a truly valuable exchange, and important insights were gained which are helpful for GSK's strategy going forward. 

GSK selected 17 material issues as the focus of this G4 report.




Some stories from GSK Romania's report this year:

  • GSK products reached 20 million consumers and patients in Romania. 
  • Every day, almost 3,000 doses of GSK vaccines were delivered to Romanians to protect their health. 
  • 62% of the workforce were women and 62% of managers were women. 
  • GSK moved to a direct distribution system to pharmacies, in order to increase availability of medicines, with results after one year showing that instances of out-of-stock reduced from 75% to 38%, and an increase of 23% in pharmacies that did not experience a single out-of-stock during a 12 month period. 
  • GSK partnered with the Ministry of Health and the Foreign Investors council and led a campaign to address one of the most serious challenges for healthcare in Romania: the migration of healthcare professionals out of Romania. Over 14,000 doctors have left Romania to work abroad since 2007. GSK led the development and launch of the campaign "My profession: Doctor in Romania" to focus public attention on the issues and help retain doctors in Romania. 
  • GSK Romania partnered with the Romanian Paediatric Society to launch a program to support child healthcare focused nutrition, safety and vaccination. 
  • GSK published its entire set of ethical policies online in a new Ethical Platform section on the GSK Romania website. Absolute transparency in the way GSK works is now available for all. 
  • In 2012, GSK Romania advanced two creative and highly effective patient advocacy campaigns to support patients with HIV and lupus. 
  • Following the announcement to close GSK's manufacturing plant in Brasov by 2015, GSK has put plans in place to support all of the factory's 243 employees and help them through this transition and take up other options. 
  • As a healthcare company, GSK Romania invests in the health of its own employees and launched a new Partnership for Prevention health program so that employees can feel better, do more and live longer. 
  • GSK Romania reduced energy consumption relative to business growth and achieved a 5% absolute reduction in water consumption. 100% of waste is recycled or incinerated – none is sent to landfill.    
Take a look at Valuing your Trust. Please give feedback.

In the meantime, catch Pascal Prigent, GM GSK Romania, talking about the report:




PS: Come meet the folks from GSK plc and GSK Romania speaking at the Smarter Sustainability Reporting Conference on 25th February 2014 in London. Contact me for a registration discount!



elaine cohen, CSR consultant, winning (CRRA'12) Sustainability Reporter, HR Professional, Ice Cream Addict. Author of Understanding G4: the Concise guide to Next Generation Sustainability Reporting  AND  Sustainability Reporting for SMEs: Competitive Advantage Through Transparency AND CSR for HR: A necessary partnership for advancing responsible business practices . Contact me at www.twitter.com/elainecohen   or via my business website www.b-yond.biz   (Beyond Business Ltd, an inspired CSR consulting and Sustainability Reporting firm)


Thursday, September 5, 2013

Will SASB make G4 redundant?

The Global Reporting Initiative has never met the challenge of developing great and focused sector guidance. With just a small number of sectors for which specific guidance is available, we might be inclined to say that GRI has missed the boat. Even with the seemingly hastily put-together publication on Sustainability Topics, which could use a good edit, and a little formatting, the GRI is still nowhere near catching up with the times when sectors, not companies, rule the world.
 
Cue SASB.
 
Or as we fondly refer to it: The Sustainability Accounting Standards Board.
 
Almost before we could blink, SASB set itself up, inspired us with a vision ("SASB envisions a world where all forms of capital are accounted for and managed"), played on our aversion to information overload and irrelevant content in Sustainability Reports,  created a strong governance structure and network, made bold, measurable and time-bound declarations about what it would accomplish, remained focused on a singular goal of "creation and dissemination of sustainability accounting standards for use by publicly-listed corporations in disclosing material sustainability issues for the benefit of investors and the public", achieved accreditation by the American National Standards Institute (ANSI), published a first set of healthcare standards, and even started to generate a revenue stream by selling off its industry briefs that were used in the development of the new standards. SASB has done for sustainability materiality in a short couple of years what GRI has not done in 15 and the IIRC is fumbling about trying to do in what may still turn out to be the most invested flop of corporate reporting. Despite the first real output of SASB, the new healthcare standards, being pipped at the materiality post by the earlier publication of the G4 guidelines, it's probably true to say that the SASB hype has done no less to focus the debate around materiality.

The new SASB Healthcare Standards were published last month and include six specific Standards:
  • Biotechnology
  • Pharmaceuticals
  • Medical Equipment and Supplies
  • Health Care Delivery
  • Health Care Distributors
  • Managed Care

A neat matrix of sustainability issues on the healthcare sector radar is freely available on the SASB website (as are all the standards). A cursory glance will tell you that there is nothing rocket-science-ish about this. The same fairly generic issues that GRI has incorporated for years and years feature in the SASB matrix: energy, water and waste efficiency, product safety, corruption and bribery, manufacturing and supply chain management, employee recruitment, development and retention, ethical marketing and more, alongside sector-specific issues such as patient safety in clinical trials, counterfeit drugs, climate change impacts on human health and patient privacy and electronic health records. Clearly, and not surprisingly, although SASB is focused on the SEC disclosures of U.S. publicly listed corporations, there is some not miniscule overlap with existing sustainability reporting frameworks.

I took a deeper look at the SASB Standard for Pharmaceuticals, a sector I know quite well. The first thing that strikes you is that the document is only 34 pages short. Wow. Only 34 pages. That's one tenth of the totality of the G4 guideline materials. Guess they had a good editor. The second thing is that the pharmaceutical industry, according to SASB, has 11 material topics.

Interestingly, climate change is not considered material for the pharma industry so no data on carbon emissions is required to be disclosed by the SASB Pharma Industry Standard.

The SASB Standard says about these issues: "Sustainability disclosures are governed by the same laws and regulations that govern disclosures by securities issuers generally. According to the U.S. Supreme Court, a fact is material if, in the event such fact is omitted from a particular disclosure, there is “a substantial likelihood that the disclosure of the omitted fact would have been viewed by the reasonable investor as having significantly altered the ‘total mix’ of the information made available”. SASB has attempted to identify those sustainability topics (above) that it believes may be material for all companies within the Pharmaceuticals Industry. SASB recognizes, however, that each company is ultimately responsible for determining what is material to it."
 
In other words, there is an expectation that every pharma company will disclose on these issues, as they all appear to be relevant for pharma companies. Beware, if you do not disclose, the U.S. Supreme Court may make your life very difficult.

Drilling down into the nuts and bolts of the SASB Pharma Standard, you fairly soon start to feel that familiar disclosure-related headache coming on. The 11 issues beget 30 metrics, and metrics they are. Try HC0102-03 (Drug Safety and Side Effects): List of products listed in the FDA’s MedWatch Safety Alerts for Human Medical Products (Drugs and Therapeutic Biological Products) database, including those products with Potential Signals of Serious Risks or that have New Safety Information identified by the FDA Adverse Event Reporting System (FAERS) or HC0102-08: Number of FDA Clinical Investigator Inspections of investigators used for clinical trials during the past year that resulted in: (1) Voluntary Action Indicated (VAI) and (2) Official Action Indicated (OAI). This is seriously sector sector. But is it sustainability? Or is SASB getting so granular that we will all need a PhD in PII (Pharmaceutical Industry Impacts) to understand it?

A comparison with G4's General Standard Disclosures and Specific Standard Disclosures yields the observation that roughly 14 of the thirty SASB HC metrics are exclusively sector specific, while the remainder are broadly comparable to GRI metrics in contained in G4. In some cases, the wording is a little different and one or two of the details required for disclosure are not directly comparable, but, broadly speaking, less than half of the SASB Pharma Standard metric are exclusively sector specific. The ones that are include Drug Safety and Side Effects, Clinical Trials and Counterfeit Drugs, as well as certain specific aspects of Manufacturing and Supply Chain. The 16 SASB indicators for which I see a certain correlation with G4 are shown in the table below.




The implications of this for G4 Pharma reporters that are publicly listed in the U.S. and wish to comply with both SASB standards for reporting to the SEC in their Forms 10-K or 20-F, and wish to deliver a G4 "In Accordance" G4 Sustainability Report, is that they will need to take into account the material issues identified for their own company through due process as well as the thirty SASB sector indicators.
 
If a pharma reporter accepts the material issues identified by SASB, and wishes to report at G4 CORE or COMPREHENSIVE level, then the following matrix applies:
 
 
This seems to indicate, then, that the G4 CORE option seems to be the most sensible for U.S. pharma reporting companies that wish to meet both the relevant, non-overload desires of the regulatory and investor community, while meeting the needs of the sustainability reporting community with no additional massive effort. Why prepare 100 disclosures when 64 will do?
 
Of course, it's not as simple as that. Life never is. G4 process requires more of an effort to identify material issues than copying a "this is one we prepared earlier" version directly out of the SASB Standard. In G4, Material Aspects should be the result of a discussion with stakeholders, not materiality-by-proxy, using the list that SASB developed. Of course, the SASB standards represent fabulous guidance for the pharma industry, not just publicly traded U.S. companies, but for all pharma companies around the world. Once SASB becomes more established, and there are more standards out there, we will definitely see a leakage to sustainability reporting, with SASB-defined material issues lists being a key input to, if not a key output of company materiality matrices.
 
Is it appropriate to use this materiality-by-proxy approach in G4? If companies choose to do this, then we will possibly see G4 CORE reports referring to G4 disclosures reported under the SASB banner in 10Ks and 20Fs (as companies currently refer to Annual Reports), leaving the G4 sustainability report to include only the General Disclosures and Disclosures on Management Approach for the relevant issues. This could have the effect of continued fragmentation of sustainability information and perhaps, relegation of the sustainability report direct content to general approaches, policies and plans, with no teeth, leaving all the quantitative information to the regulatory disclosures. Might this make Sustainability Reporting redundant? For 10K and 20F companies, that's a possibility.
 
However, we must remember that the SASB definition of materiality is different from the G4 definition. SASB focuses on material events which "will have a material favorable or unfavorable impact on net sales or revenues or income from continuing operations" while GRI focuses on material issues which are defined as "those that reflect the organization’s significant economic, environmental and social impacts; or that substantively influence the assessments and decisions of stakeholders."  In a G4 report, we might see, for example, a pharma company not identifying corruption and bribery as currently material to their business. In this case, SASB would require disclosure but G4 would not. On the other hand, climate change might be seen as material by a pharma company, so G4 disclosure would be required where SASB would not.  
 
To get a sense of what happens now, I took a look at Merck's 2012 Sustainability Reporta self-declared Application Level A G3.1 report, which also reports against the Access to Medicine Index, Millennium Development Goals and UN Global Compact Principles, as well as the Carbon Disclosure Project carbon and water disclosures. 
 
While there is no materiality matrix, Merck identifies four focus areas:
 
 
 
 
In addition to reporting against 6 frameworks mentioned above, Merck lists 36 KPIs, some of which are relevant in the SASB line-up, some in GRI, and some in none, such as two indicators on employee volunteerism. And yet, when I tried to find a response to a specific G4 Energy disclosure, total energy consumption by source, I had to download the company's CDP submission which records energy consumption by source in MWH whereas Merck's Sustainability Report refers to total consumption in trillion BTUs (G3-EN3). In other words, more may not be more. More may be confusing.
 
The Abbott report is GRI referenced (does not disclose an Application Level), reports on fewer indicators than the Merck report, and, in addition to the GRI Index, provides a list of 27 key metrics in financial, social and environmental performance. The presentation is user-easy with interactive graphs so that I could quickly find, for example, total energy consumption in gigajoules, the preferred reporting unit for GRI, although some of the Abbott metrics appear in no other published framework, for example, global vehicle accident rate, and U.S. employee giving campaign results. Are these company-specific material issues?  
 
Will Abbott and Merck gain by using the materiality-by-proxy reporting method in the future? Merck was represented on the SASB Healthcare Standards Working Group but Abbott was not. Maybe that's a hint. There is no doubt that the SASB approach could serve to reign in and align the disclosures of pharma companies around what are probably most of the core sustainability issues that affect the industry. In that sense, SASB does corporate sustainability reporting a good service, and perhaps may help achieve some sort of comparability which G4 does not. On the other hand, sustainability issues by sector are not necessarily sustainability issues by company, and the SASB route applied to sustainability reporting may leave some gaps. If innovation is material to Abbott, whereas employees are material to Merck, we may see very different materiality priorities, and probably, very different G4 reports but similar SASB disclosures.
 
By now, I guess you are expecting me to answer the question, will SASB make G4 redundant? Well, like any good blogger, I am going to hedge my bets. With both SASB Standards and the G4 guidelines seeing the light of day earlier this year, and with only one non-corporate G4 report having been published to date, the jury is out as regards the level to which both frameworks will be taken up by corporates. Will SASB be widely adopted? Will G4 be widely adopted at CORE level once G3 is killed at the end of 2015? If so, will companies align the two? Will companies use due process to determine material aspects and aspect boundaries, or will they use the materiality-by-proxy approach? Or will GRI and SASB finally get around a table and issue a new set of guidelines, called G5-SASB, which converts G4 into a suite of linked sector specific guidelines which incorporate both G4 and SASB disclosures by sector, for use as a basis for both G4 Sustainability Reports and 10K-20F corporate reporting? 
 
Either way, we perhaps ought to remind ourselves what Sustainability Reporting was designed to do in the first place. Account for company impacts on all stakeholders. Both GRI and SASB have an important contribution, I feel. The shame is that both appear to live on different planets, while the companies that are reporting are all on the same planet, and, more importantly, we are too!  

 
elaine cohen, CSR consultant, winning (CRRA'12) Sustainability Reporter, HR Professional, Ice Cream Addict. Author of Understanding G4: The Concise Guide to Next Generation Sustainability Reporting AND Sustainability Reporting for SMEs: Competitive Advantage Through Transparency AND CSR for HR: A necessary partnership for advancing responsible business practices Contact me via www.twitter.com/elainecohen   or via my business website www.b-yond.biz   (Beyond Business Ltd, an inspired CSR consulting and Sustainability Reporting firm)

Friday, May 17, 2013

We love Sustainability Reports!

This week, in Bucharest, I had the opportunity to deliver a Sustainability Reporting training workshop attended by Corporate Responsibility leaders in several large and leading companies in the Romanian market. The training workshop was organized by ResponsabilitateSociala.ro, who is running the exceedingly popular European CSR Lessons, taking place as I write (16-17 May 2013, and which I regrettably was not able to stay on to attend) and was hosted by GSK Romania, the first GRI-based sustainability reporter in the Romanian pharma sector,  and 2nd runner up in the CRRA'13 online reporting awards in the First Time Reports category.


 
 

My training covered a review of global trends, a taste of what might be to come on the Sustainability Reporting horizon (including some explanation and speculation about the upcoming G4), guidance in the process of developing a report and the essential indicators worth reporting on for any business, small or large. With a range of participants from different companies and sectors (energy, telecoms, food, technology, communications, pharma and beverages), we had a lively discussion and debated fascinating reporting dilemmas and questions. With the European Directive for Reporting doing the rounds with decision-makers in Brussels, Romania has a long way to go in order to develop a sustainability reporting culture, with relatively few reporters on the current landscape in that country. A few companies show leadership:
 
Siveco: An IT software and solution provider which as been reporting since 2008 and has now published four sustainability reports, the last one for the year 2011. Siveco also participates in the UN Global Compact and has published three COP's, the last one covering 2012. This privately owned IT company, employing 1,200 people, demonstrates and authentic and serious approach to sustainability and the development of digital Romania.
 
Petrom: Petrom, an integrated oil and gas company employing around 30,000 people, has come a long way in reporting. Starting with a Health Safety and Environment Report (HSE) for 1999-2000, in 2007-2008 Petrom switched to publishing online sustainability reports, with the most recent for 2011 being available as a PDF download.  The report is clearly written and contains progress against prior year targets and new targets for the coming year.
 
Cosmote: Cosmote's last report covers 2011 and is a GRI-checked Application Level B report, the company's second, though Cosmote Group, based in Greece, Cosmote Romania's parent company, has been reporting annually on sustainability performance for several years. Cosmote Romania is a large mobile telecommunications operator with a network covering 90% of Romania. Cosmote Romania's report is a serious affair, with detailed reporting against GRI indicators and specific updates on progress and new targets.
 
Heineken Romania: This second and most recent report covering 2011 is called "Brewing a Better Future" and covers similar themes to the global Heineken, though it takes less water to brew a pint of beer in Romania than it does elsewhere in the Heineken world. That's definitely worth reporting.
 
There are a few more companies who have reported in the past, but whichever way you look at it, both the extent and maturity of reporting in Romania is still in its early stages. With most of the participants in the workshop having a desire to start reporting, or take their existing reporting to the next level, I am looking forward to seeing many more reports coming out of Romania in the future.
 
However, that wasn't the point I wanted to make in this post. I don't do a lot of training, so when I do, it's quite special. Training always help you see things through the eyes of others, through the questions they ask and the comments they make. Their takeaways from the training session help you understand how you are making an impact. One of the most significant messages, for instance, that some of the group confirmed coming out of this session, was a new understanding of the way materiality fits into sustainability reporting. So many companies report without considering the real issue of their role in society and the material issues that arise from that role, and yet, that's the compelling core of reporting. We all know that materiality is going to become even more of a focus with new GRI G4 framework and organizations such as SASB that are creating a new standard for identifying and reporting on material issues. Reporting is not just about transparency. It's about relevant transparency.

The overwhelming feeling that I always come away with from such events is that, all around the world, whether it's in Romania, or Slovenia where I ran a similar event in the early part of the week, or in any of the countries I have visited to spread the Sustainability Reporting message, it all comes down to people with passion who are doing the best job they can with the tools they have available and the knowledge they have acquired. We think of reports as words on paper or on a screen. But they are people. They are a reflection of an increasingly complex business environment with ever-more challenging demands in a reporting landscape which is getting more difficult to decipher. Hopes for harmonization in reporting seem still to be a distant aspiration. The act of training groups of passionate people just brings home to me that all reports are good, all reports are an attempt to do better, all reports are worth the words they contain because each word is one that a person somewhere, doing the best job they can with the best of intentions, has put herself, or himself,  on the line to deliver.  That may sound shmaltzy, and it's sometimes difficult to get that when you read clumsily written reports, or ones that don't quite match up to expectations. But it is worth keeping in mind.

Sustainability reporting is a reflection of people, not of companies.
If you love people, then you must love sustainability reports!
In Bucharest, we all agreed on that!  
 
 
  
Elaine Cohen, CSR consultant, winning (CRRA'12) Sustainability Reporter, HR Professional, Ice Cream Addict. Author of Sustainability Reporting for SMEs: Competitive Advantage Through Transparency AND CSR for HR: A necessary partnership for advancing responsible business practices Contact me via www.twitter.com/elainecohen   or via my business website www.b-yond.biz   (Beyond Business Ltd, an inspired CSR consulting and Sustainability Reporting firm)
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